The exciting day I started an innovation process for a learning tool

We currently address the need for a modular framework for bite size learning, and we are now investing to create the next level micro-learning system. Innovation ‘for real’ is nothing like you might expect. It does not happen like an apple falling off a tree: good ideas do not fall from nowhere. You have to be open to challenges, to be motivated to work with the team and in a ‘safe’ place, an environnement where trying is allowed.

How to be open to innovation?

You have to be open to new challenges, which is difficult even close to impossible if you are stressed out or under tight deadlines for example. During my first year at Liip (2016), I undertook many projects that had started before I had arrived. As a result, I had little time for planning or strategies, I undertook what was already started. During this first year, everything was new, I was in the turmoil of an event, or in a middle of a project, my whole energy was focused on current tasks.
Before Christmas 2016, my knowledge of the enterprise and the field had exponentially expanded. It allowed me to grasp the necessary bigger picture of my enterprise’s needs and challenges. Simultaneously, many projects came to an end, as a result, I was not under tight deadlines. In other words, I was open to new challenges and ideas. I had cognitive capacity to take on new challenges. When Kevin, a colleague I barely knew, approached me, I welcomed his project with an open mind.

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Why bother with User Testing? Part 2 : Answer 5 common objections

User Testing is essential, just like I explained it in my last blog post. But your client / boss refuses to pay for this option. No, sorry, this is not an option. At all. They will argue that there is no money , that there is no time left, that the product is super simple, they already know the users…

1. Why bother with user testing? We perform well!

Client: no need for this, our product is great, we’re not leaders for nothing.

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Designer: Oh really? If you never test it with users, how can you be sure that they don’t struggle regularly on your product?

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User Testing Part 1/2 : Why you should perform them – The risks you avoid

If the team working on a project is competent, why should it be bothered with user testing? Because user testing does not mean that anyone is not competent enough. User testing is about avoiding risks and improving a product.

Great teams sometimes deliver wrong products

Yes, why?  We perform WELL, we are talented designers, Product owners, Product designers, we know our business, we are good enough so that we don’t design unusable stuff… Therefore, our clients can rely on us for delivering simple, intuitive and cutting the edge experiences through great products…

However, there are terrible websites online. There are terrible products on the shelves, there are garments that just don’t fit what they are supposed to, there are tools supposed to simplify our lives, but they are just bringing more complexity to our lives.

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The fears about innovation and Users’ loyalty – how can a UXer help? Part 2/2

Innovation and changes are risky meanwhile necessary. UXers can support change and deal with risk management. Discover in 3 steps, how UX can help dealing with these fears… and help bringing innovation.

In my last blog post, we realized that companies are faced with an ambiguous situation, between innovation and users loyalty. Meanwhile users want  cutting the edge experiences and dislike learning news things.

1: Deal with these bad feelings concerning change in companies

I have bad news. If your company is struggling at innovating, maybe it is because it is excellent at killing good innovation ideas. Big companies are expected to innovate, but managing people in such companies just freak out at the simple idea of dealing with edgy ideas.

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The fears about innovation and Users’ loyalty – how can a UXer help? Part 1/2

Innovation – what a buzzword! The request for innovation is everywhere, in every request for proposal, even on the lips of some end users. As if companies that do not innovate go bankrupt. End users want exciting experience, and reject change at the same time. It is an ambiguous situation.

Let’s innovate while keeping users happy ! But how?

Innovation: Risky but necessary

Innovation is everywhere! Is every existing thing not good enough and has to be improved? As if we required on a daily basis cutting the edge and exciting experiences! May it be only for pouring coffee in our mugs, or for giving feedbacks to developers who implemented what we co-designed with a client, or for completing a survey, booking a room, making a conference call…

The users of a product know what’s wrong with a product, what is not working properly, what takes too much time. In other words, they know what could be improved. It might be risky  for a company to take the leap, because end users might dislike the change.

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How do UX and Agility connect in project planning and execution?

Wednesday 16th March 2016 at Liip Lausanne, we proudly hosted the first swissICT UX meet-up held in Romandie!

SwissICT is the primary representative of the ICT Branch in Switzerland. They are based in Zürich and the largest professional association of the ICT industry, with 800 companies, 2’200 single members and 16 groups of experts (including User Experience).

As one of the objective of this non-profit organisation is the promotion of professional knowledge, the UX Expert Group organises various events throughout Switzerland (there are regular meet-ups in Bern, Zürich, Fribourg and now Lausanne). Four specialists of the UX Expert Group, Dorit Horst (Associate at Uservalue), Eva Siegenthaler (Manager UX@SBB-Team, SBB), Andreas Weder (Head of UX at Magnolia International Ldt.) and Philipp Murkowsky (Head of User Experience at Puzzle ITC GmbH) organized the event in Lausanne, with the support of the Liip Team.

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The User Experience of APIs

After having read how some people can hold and transmit the terrible misconception that designing APIs has nothing to do with designing great experiences, I felt one could provide a few insights into the benefits of shaping an API around its consumers – the developers and the machines – as much as around the data.

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Make robots more human – LISTEN14

Last week, four Liipers joined a crowd of customer experience practitioners for the LISTEN14 conference at the GDI near Zurich.

Special guest among the key note speakers was Larry Leifer, professor at Stanford University and author of best-selling books on Design Thinking.

In his keynote, Larry gave examples of how his students achieve innovative products in teams through Design Thinking.

Innovation starts with very early prototypes: “Don’t brainstorm, but protostorm”, says Larry. Another point that Larry makes is that successful teams ask more questions rather than stating facts. “Wow teams ask 40 questions per hour,” suggest studies done at Standford. In contrast to “thank you” teams which stay silent in the beginning, ask only 20 questions, and decide quickly on pre-existing facts.

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The value of designing for outcomes

Last week I’ve been granted the opportunity to visit Sweden to attend the 7th edition of the Service Design Global Conference. I met curious, thinkers and doers that strive to “Create value for quality of life” – whatever it means for each of us. When asked about what does “quality of life” visually mean for each of the speakers, none showed an image of modern device. Nothing to do with technology, user research or science developments, but all, really all, dedicated their first slide to a personal and private dimension. Yet, a common sense of life quality: love, peace and humanity. Pictures of their roots and fruits – their families. Pictures of their colleagues and friends. And Nature. Fragments of trivial existence that build a valuable panorama of life.

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Liip supports Delightful User Experiences

UX Lausanne 2014 conference inspired a local and an international audience by offering a variety of perspectives about our nature.

Our souls, our lives, our day-by-day is more and more widely influenced by the contribute of new ambitions, cross knowledge and the errors we keep solving from past. Contemporary life is easier – he hope for better, but it might not be.
Throughout history, we have been living faster due to a forward thinking which allows us to do more in less time. But that time seems also faster, or we are taking more time then what we want to see…

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